Care Instructions & Return/Exchange Policy

CUSTOM ORDERS TAKE LONGER THAN NORMAL ORDERS DUE TO PERSONALIZING AND CUSTOMIZING. SOME PIECES MAY NEED ORDERING OR PICKING UP SO PLEASE ALLOW THE NECESSARY TIME TO CREATE YOUR PERFECT CUSTOM PIECE. IF YOU NEED YOUR PIECE BY A SPECIFIC TIMELINE PLEASE COMMUNICATE THAT PRIOR TO PLACING CUSTOM ORDER.

Love, Eb <3

-Order Fulfillment & Shipping: All pieces are created in the order in which they are received. Please note that Ebonee' creates each individual piece made to order. Please allow at least 5-10 business days to process, create, and ship. If you are needing your order sooner, please contact Eb PRIOR to ordering.

-ALL SALES ARE FINAL-NO REFUNDS on any custom items. Exchanges are considered in the event that your sizing does not fit, if you are dissatisfied with the design, or the product was damaged upon receiving.

-If your jewelry does not fit, snaps, or is damaged upon receiving you have 10 days from the day you received your order to return your order for repair or resizing. Eb also offers resizing on all elastic pieces that you may have outgrown and still love with a small fee. Please fill out the contact form for information on resizing.

-Caring for your beads:  

-Your tie-on waist bead is made with 100% cotton chord from Ghana and is considered "permenant" until you cut it off to remove.

-You can shower, workout, sleep, yoga, and swim in your beads. They do not need to be removed, when showering gently lift your beads & wash underneath them.

-Please use caution when standing near open fire and/or flammable or hot surfaces!!! Especially adornments with charms - the metal charms and glass beads can attract heat and cause burns please use caution and discernment. (Saunas (limited time) /hot tubs are okay)

-Be mindful when tugging and pulling on your clothes so your beads don’t snap. Waist beads assist with posture control so when sitting down, if needed gently adjust your beads before sitting to avoid pinching, slipping, or popping.

-During stages of bloating, being full during or after a meal, and around your menstrual cycle you will feel your beads tighten this shows as an indicator that your body is full and has had enough. Tying your beads on is recommended after bloat goes down.